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2	Agenda Brief Advanced Communications, Inc. (ACI) History N-Tercept Features and Benefits How it works! “From Alert to resolution” Summary
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8	Email Alerts look like this!
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19	"Hosted solution with secure login" Hosted solution with secure login Everything is stored in a secure data base at the ACI NOC on a virtual server network with off-site backup. Includes battery and generator power backup, redundant ISP’s and firewall and router protection. The user login determines the number of networks, or devices, that the user can see. Web based application Accessible from anywhere; a technician can remotely access the Element Management System from any convenient wired or wireless internet access point. “Think Sprint EVDO”! Captures all equipment alerts Logs all alerts into a database where they are parsed for customer defined actions. GUI interface Every web page is rendered in an intuitive user friendly format and makes navigation easy and keeps the learning curve short. Alerts Escalation Alerts are automatically escalated to assure system failures are being corrected. Automated trouble tickets Critical alerts can be set to automatically generate a trouble ticket. Tickets also carry automated escalation and required updates.
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